Our B2B portal has been created to make ordering easier, faster and more convenient for our professional customers.

Through this platform, approved B2B customers can access their wholesale conditions and place orders directly online, giving them a simpler and more efficient shopping experience.

We remain fully available by email whenever you need assistance, have questions about products or require support with your orders. The B2B portal is designed to complement our personal customer service, not replace it.

1. B2B Account Registration and Approval

B2B access is available to registered business customers.

After submitting a B2B registration request, the account must be reviewed and approved by Corkify before B2B conditions and pricing become available.

Customers are responsible for providing accurate and up-to-date business information during registration.

2. B2B Pricing and Conditions

Approved B2B customers have access to the wholesale pricing and conditions applicable to their account.

Any quantity-based discounts or other commercial conditions applicable to an order will be displayed according to the customer's B2B account and the conditions in effect at the time of purchase.

Corkify reserves the right to update B2B pricing , quantity and commercial conditions when necessary. Any changes will not affect orders that have already been confirmed.

3. Payment Method

B2B orders are payable by bank wire transfer only.

After placing an order, the customer will receive the necessary bank details and payment instructions.

Orders will be processed once the payment has been received and confirmed by Corkify.

Bank charges, transfer fees or other costs charged by the customer's bank are the responsibility of the customer.

4. Shipping

B2B orders are shipped using FedEx.

Shipping costs applicable to the order are calculated according to the destination, shipment characteristics and applicable shipping conditions.

Corkify covers the agreed shipping cost to the delivery destination under the applicable shipping conditions.

5. Incoterm – DAP

Corkify uses DAP (Delivered At Place) as the applicable Incoterm for B2B shipments.

Under DAP, Corkify is responsible for arranging and paying for the transportation of the goods to the agreed delivery destination.

However, any import duties, customs duties, taxes, VAT, customs clearance charges, import fees or other charges imposed by the destination country are the responsibility of the customer whenever applicable.

The customer is responsible for complying with all import requirements applicable in the destination country and for paying any amounts requested by customs authorities, tax authorities, FedEx or other relevant authorities in connection with the importation of the goods.

In simple terms:

Corkify covers the agreed shipping cost.

The customer is responsible for import duties, taxes and other import-related charges that may apply in the destination country.

These charges are not included in the product prices or the shipping cost unless explicitly stated otherwise.

6. Customs and Importation

Customers are responsible for ensuring that the products can legally be imported into their destination country.

Depending on the destination, customs authorities may require additional documentation, information or payment of import-related charges.

Corkify will provide the necessary commercial documentation relating to the order and will cooperate with the customer and the carrier when reasonably required.

However, Corkify cannot be responsible for delays, charges or requirements imposed by customs or other authorities in the destination country.

7. Delivery

Orders are shipped through FedEx to the delivery address provided by the customer.

Estimated delivery times may vary depending on the destination, service selected, customs procedures and other circumstances outside Corkify's control.

Customers should ensure that the delivery address and contact information provided with the order are correct.

8. Customer Support

Although the B2B portal provides a faster and more convenient way to browse products, access B2B pricing and place orders, our customer support remains available by email.

If you need help selecting products, have questions about an order, require additional information or simply prefer to speak with us directly, you are always welcome to contact our team.

We are here to help you throughout the purchasing process.

9. Improving Your B2B Shopping Experience

The Corkify B2B portal has been developed to make the purchasing process more convenient for our professional customers.

It allows you to:

• Access your approved B2B account
• View your applicable wholesale pricing
• Browse our products more efficiently
• Place orders directly online
• Manage your orders through your account
• Save time when placing repeat orders

Our goal is to make ordering from Corkify simpler, faster and more convenient, while maintaining the personal support and service that our B2B customers can continue to rely on.

10. Contact Us

If you have any questions about B2B pricing, products, orders, shipping, payment or any other matter, please contact our team.

Corkify — Portuguese Cork Materials for Professionals

We look forward to supporting your business.