Terms & Conditions
1) Company Information
1.1) Corkify is a trademark of Corkonbag, Lda.
1.2) Corkonbag, Lda. is a Portuguese company, with VAT NUMBER PT513355812 and with the following address:
Rua do Marco 17
4920-060 Gondarem
Portugal
2) Payment
2.1) We accept PayPal and credit card payments.
2.1.1) To use a credit or debit card, you do not need to have a PayPal account. When you are about to pay on the secure PayPal page, simply select the option to pay with your credit or debit card.
2.2) The currency on our website is the Euro (€).
2.3) As soon as the payment is complete, the amount of the order should be available to Corkonbag, Lda.
2.4) The prices of the items on the website are without TAX / VAT. TAX / VAT will be charged at checkout according to the destination country and whether the customer is eligible for a TAX / VAT exemption or not.
3) Shipping / Processing Time
3.1) Cork fabric is sent rolled and with a tracking number.
3.2) We ship the items by CTT and carriers such as TNT or FedEx. Please note that we are not responsible for the eventual loss of packages.
All items shipped by us will be shipped with a tracking number.
3.2.1) The standard shipping times are:
Portugal: 1 to 3 Business days
Europe: 5 to 15 Business days
Rest of the World: 15 to 30 Business days.
3.2.2) The carrier shipping times are:
Portugal: 1 to 2 Business days
Europe: 2 to 6 Business days
Rest of the World: 2 to 7 Business days.
3.2.3) We are not responsible for any delays in package delivery.
3.3) All shipping prices are provided by our shipping partners.
3.3.1) Shipping to non-continental territories or remote locations may have an additional fee charged by the carrier. The amount will depend on the destination country and the weight of the package. In these cases, the customer should contact us so that we can provide the correct shipping cost.
3.3.1.1) A remote location is considered to be any location stated on this list:
[FedEx Remote Area list]
3.3.1.2) If a customer requests an upgrade but the address is in a remote area listed in the link in section 3.3.1.1, we have the right to cancel the order. We will contact the customer to inform them that, due to this situation, the shipping has an additional fee. If the customer agrees to pay the additional fee, we will proceed with the order. If not, we will cancel the order.
3.4) The standard processing time for orders is 1–3 business days.
3.5) If a package shipped by standard shipping with tracking number via CTT does not arrive at the destination after 2 months from the shipping date, the package is considered lost. Only in this case will we proceed with a refund of the order value or resend the package.
Exceptions may apply in some cases, including:
- Delays due to increased customs handling times;
- Weather conditions;
- Carrier strikes;
- Lack of airplanes in operation;
- Shipping crises (slow shipping worldwide or in some regions/countries due to some kind of forced situation).
We will proceed with a claim with CTT regarding the package. They will contact the destination post office to inquire about the status of the package. It may take as long as 60 days to receive a reply from them.
3.6) If the customer provides us with the wrong address, we are not responsible if the package does not arrive at its destination.
3.6.1) If the package is returned to us, we will only refund the value of the items. The shipping cost is not refundable because the issue was caused by the customer.
3.6.2) If the package is returned to us and the customer requests that we ship the package to the new address, we will charge the customer for the new shipping cost.
3.6.3) If we ship the package and it is delivered to the wrong address provided by the customer, and we never receive the package back, we cannot proceed with a refund of any amount, since our service was completed and the error was the customer's responsibility for providing the wrong shipping address.
4) Customs, Import Duties and Related Expenses
4.1) These are exclusively the buyer's responsibility.
4.2) We, Corkonbag, Lda., are not responsible for any additional charges that the destination country may apply to the package.
5) Cancellations
5.1) The customer can request the cancellation of the order at any time up to 14 days after receiving the order, without justification.
5.1.1) If the client has received the order and wants to proceed with the cancellation, the shipping cost to send it back to us, Corkonbag, Lda., is the customer's responsibility. The refund will only be made as soon as we receive the package.
5.1.2) In case of a faulty item, the customer should inform us, Corkonbag, Lda., within 14 days after receiving the order. We will proceed with a resend of the item, a refund of the item's value, or come to an agreement with the customer. The refund will only be made as soon as we receive the package.
5.1.2.1) If the customer returns the item to us, the refund will only be made once we receive the item and confirm that the item is faulty. If, for any reason, we decide that the item is in good condition, we will proceed with a refund of the item's value less the shipping cost and any costs related to returning the item to us.
5.1.3) In case of the return of an order containing a personalized item, we do not accept the cancellation/return of the order if the item has already been made or if the package has already been shipped.
5.2) If the customer requests the cancellation of the order and the package has already been shipped, section 5.1.1 applies.
6) Applicable Law / Disputes
6.1) The applicable law is Portuguese law.
6.2) The percentage of VAT applied to each sale will depend on the destination country, according to the European Union VAT Rules and Portuguese Law.
More information: [existing EU VAT link]
6.2.1) If you are a company from the European Union, you can request a VAT exemption if you have a valid VAT NUMBER.
6.3) In case of a dispute, the resolution center is CNIACC (Centro Nacional de Informação e Arbitragem de Conflitos de Consumo) in Portugal.
Email: geral@cniacc.pt
Website: [existing CNIACC link]
7) Returns
7.1) We do not accept returns of the items ordered, but the customer should always contact us if there is any problem with the items.
7.1.1) Exceptions are accepted when the conditions in section 5.1 apply.
7.1.2) An exception applies in the case of an item being damaged or faulty. The customer should contact us and inform us of the situation. We reserve the right to decide whether to issue a refund or resend the faulty/damaged item. Another solution may be applied if Corkonbag, Lda. and the customer come to an agreement.
7.1.2.1) If the customer returns the item to us, the refund will only be made once we receive the item and confirm that it is faulty. If, for any reason, we decide that the item is in good condition, we will proceed with a refund of the item's value less the shipping cost and any costs related to returning the item to us.
7.2) If the 14 days after you received the items have passed, you can contact us to request the return of the package. Corkonbag, Lda. reserves the right to accept or reject the return of the items.
7.2.1) If we accept the return of the items, the customer should cover all expenses related to shipping the items back to us, unless we reach an agreement regarding the expenses. The original shipping expenses of the order will not be refundable.
8) Photos
8.1) Every effort is made to provide accurate photos, but sometimes PC monitors can display slight differences. Thank you for your understanding.
9) Feedback
9.1) We would really appreciate your feedback. If any issue arises, please contact us before leaving any feedback. We will do our best to work with you and resolve any issue that you may have.
10) Special Requests / Orders
10.1) Feel free to message or email us with your special requests.
Send us an email at: info@corkonbag.pt
11) B2B / Wholesale
11.1) All applications should be made through the B2B portal, and we reserve the right to accept or reject applications.
11.2) The only accepted payment method is bank transfer.
11.3) Payment must be made at the time of placing the order; otherwise, the order will be cancelled due to lack of payment.
11.4) All B2B customers have special pricing because they are required to purchase quantities.
11.5) All orders are shipped under DAP Incoterm (Delivery at Place), meaning that we only cover the shipping costs. Any other costs, such as tariffs, duties, customs fees or other costs that may be applied in connection with the import of the goods, are the customer's responsibility.
11.6) The average processing time for B2B orders is 2 to 6 business days. It can be longer depending on the time of year and the size of the order.
